Privacy Policy
Last updated: November 14, 2025
We are committed to protecting your privacy and ensuring the security of your personal information.
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At IELTS Master, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
Personal Information
- Account Information: Name, email address, phone number, password
- Profile Information: Educational background, learning goals, profile picture
- Payment Information: Billing address, payment method details (processed securely by our payment partners)
- Communication Data: Messages, support requests, and feedback
Learning Data
- Course progress and completion status
- Quiz and test scores
- Time spent on lessons and materials
- Interaction with learning content
- Practice test results and improvement trends
Technical Information
- IP address and device information
- Browser type and version
- Pages visited and time spent on site
- Referring website and search terms
2. How We Use Your Information
Service Delivery
To provide and maintain our IELTS preparation services, process payments, and deliver course materials.
Personalized Learning
To customize your learning experience, recommend courses, and track your progress toward IELTS success.
Communication
To send important updates, course notifications, and respond to your inquiries.
Improvement & Analytics
To analyze usage patterns and improve our platform, courses, and teaching methods.
3. Data Protection & Security
Security Measures
- SSL encryption for all data transmissions
- Secure servers with regular security updates
- Limited access to personal information
- Regular security audits and monitoring
- Secure payment processing through trusted partners
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
- Account Data: Retained while your account is active
- Learning Progress: Stored to provide continuity in your education
- Payment Records: Kept as required by financial regulations
- Communication: Maintained to provide customer support
5. Third-Party Services
We work with trusted third-party providers to deliver our services:
- Payment Processors: bKash, Nagad, Rocket, Stripe (for secure payment handling)
- Analytics Services: Google Analytics (for platform improvement)
- Cloud Storage: Amazon Web Services (for secure data storage)
- Communication Tools: Email service providers for course updates
- Learning Tools: Video hosting platforms for course content
All third-party providers are carefully selected and required to protect your data in accordance with this policy and applicable laws.
6. Your Rights
Access & Portability
Request a copy of your personal data in a readable format.
Correction
Update or correct inaccurate personal information.
Deletion
Request deletion of your personal data under certain conditions.
Objection
Object to certain data processing activities.
To exercise any of these rights, please contact us at privacy@ieltsmaster.com. We will respond within 30 days.
7. Children's Privacy
Our services are intended for students aged 13 and above. We do not knowingly collect personal information from children under 13.
If you believe we have collected information from a child under 13, please contact us immediately at privacy@ieltsmaster.com.
8. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
- We will notify you of significant changes via email or platform notification
- The "Last updated" date at the top will indicate the most recent revision
- Continued use of our services after changes constitutes acceptance
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Email: privacy@ieltsmaster.com
Address: 123 Learning Street, Education City, Bangladesh
Phone: +880 XXXX-XXXXXX
We are committed to working with you to resolve any concerns about your privacy and personal data.
Thank you for trusting IELTS Master with your educational journey. We are committed to protecting your privacy while helping you achieve your IELTS goals.